Nov 9, 2022
Viviana Bertinetto’s path to the c-suite wasn’t an easy one. It
rarely is for women in tech, but hers was especially tough as a
non-native English speaker from Italy chasing her dreams in
California.
The now Chief Customer Officer at Language I/O moved to the US 12
years ago and quickly found that the intersection between customer
service, technology and linguistics was her sweet spot. Finding
exactly what that looked like career-wise didn’t materialize quite
as quickly.
She worked in recording studios doing voice-overs, managing vendors
at a major language services provider, video game customer support
localization all while dealing with immigration woes that would
briefly relocate her back to Italy. Despite the numerous
curveballs, Viviana developed a mantra that would carry her to her
dream job leading CX efforts at an up-and-coming AI-enabled
translation start-up: wear whatever hat you get, because you never
know which one will fit.
A mantra that has shaped her customer-centric approach that looks
at the customer/vendor relationship as a partnership rather than a
business arrangement. One that shifts seamlessly between a
supporter, vendor and advisor depending on the customer’s need at
any given time.
Would you be interested in having Viviana on your podcast as a
guest to discuss her journey from growing up in Italy to the
C-suite of a leading multilingual customer support
platform? Let me know, and I’d be happy to set something
up!
Let’s Connect!
Email: theimmigrantexperiencebtyad@gmail.com
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Check out the previous episodes of The Immigrant Experience in America here: http://thedreamacademy.us/podcast/
If you are interested in coaching sessions, contact the host at 240-232-5579 or theimmigrantexperiencebtyad@gmail.com